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Unified Collaboration Support Engineer

Role: Unified Collaboration Support Engineer&nbsp;Location:&nbsp;Remote – Mexico&nbsp;Duration:&nbsp;3 Months CTH (Contract-to-Hire) <h3>Top Required Skills:</h3><ul><li>Tier I–III support experience with tools like&nbsp;Zoom, Slack, Box, LucidSuite, SharePoint, Kaltura, Smartsheet, and Unily (Intranet)</li><li>Strong understanding of collaboration managed services and platforms</li><li>Experience using&nbsp;ServiceNow&nbsp;for incident and change management</li><li>Excellent communication and documentation skills</li><li>5–8+ years of experience in IT/Collaboration Support</li><li>Bachelor’s degree in Computer Science or related field preferred</li></ul><h3>Key Responsibilities:</h3><ul><li>Provide end-to-end support for collaboration tools</li><li>Engage with stakeholders to understand needs and translate them into technical solutions</li><li>Own issues through resolution within SLA</li><li>Collaborate with cross-functional teams and support training/documentation efforts</li></ul>Please ensure the candidates are&nbsp;based in Mexico, available to start soon, and open to&nbsp;contract-to-hire.Looking forward to your prompt submissions.