compLogoComputer Operations ManagerCompany: FL Government AgencyOn-siteCelebration, FL, USA
Client: FL Government Agency
Position: Computer Operations Manager
Term: 2-Year Contract with renewal
Pay: $78/Hr - $80/Hr
Location: ON SITE - Celebration, FL - 20-45% travel in central FL
Work Authorization: USE and GC ONLY
 
Education: Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
 
Experience:
7+ years of IT work experience with exposure to multi-platform environments with experience in:
  • Leading and managing the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
  • Leading mentoring, and developing a team of supervisors, project leaders, and technical staff.
  • Overseeing the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
  • Developing and implementing IT service management processes: incident, problem, change, and request management.
  • Coordinating and supporting enterprise-wide software rollouts, updates, and patch management activities.
  • Monitoring and improving service desk performance, timely resolution of user issues, and high customer satisfaction. Responsible for documenting solutions to Technology issues.
  • Ensuring compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
 
Responsibilities:
  • Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
  • Ensure operational support coverage and adherence to service level agreements (SLAs).
  • Monitor system performance and availability, ensuring timely resolution of issues.
  • Develop, implement, and maintain operational standards, procedures, and best practices.
  • Ensure compliance with internal policies, industry standards, and regulatory requirements.
  • Plan and manage the integration and support of new technologies into the FDOT environment.
  • Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
  • Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
  • Conduct performance evaluations, training, and succession planning.
  • Provide input on business continuity planning and disaster recovery strategies.
  • Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
  • Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
  • Monitor service ticket queue and resolve tickets as assigned and document work performed and resolutions.
  • Perform advanced network and telephony support.
  • Provide on-site support for remote troubleshooting by other OIT technical staff.
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.