About the Role

We’re seeking a dynamic and experienced Manager, Insights & Analytics to lead a team of analysts in transforming complex data into actionable insights that drive strategic business decisions. This role is perfect for a data-savvy leader with a passion for chargeback processes, risk management, and delivering innovative business intelligence solutions. If you thrive in a collaborative, data-driven environment and have a knack for leading teams to uncover trends and optimize performance, we’d love to hear from you!

Job Title: Manager, Insights & Analytics

Location: Remote (EST/CST hours preferred)

Employment Type: Contract-to-Hire

Compensation: $50–$52./hour

What You’ll Do

As the Manager, Insights & Analytics, you’ll spearhead efforts to harness data, deliver impactful insights, and shape business strategies. Your key responsibilities will include:

• Lead and Inspire: Guide a team of analysts to develop data-driven insights, reports, and dashboards that support business objectives and enhance operational efficiency.
• Drive Strategic Collaboration: Partner with risk management and cross-functional teams to identify priorities, uncover opportunities, and implement analytics strategies that align with organizational goals.
• Innovate Reporting Solutions: Design and launch an advanced reporting portal to provide a comprehensive view of performance metrics, improving decision-making across the organization.
• Shape Data Strategy: Oversee data architecture, integration, and warehousing processes to ensure seamless access to high-quality data for analysis and forecasting.
• Identify Trends and Tools: Stay ahead of emerging trends and recommend cutting-edge tools and technologies to support evolving data needs.
• Transform Data into Action: Connect and analyze data from multiple sources to create actionable dashboards, forecasts, and diagnostic analyses that drive financial and operational success.
• Optimize Processes: Identify and implement process improvements within the risk organization to enhance efficiency, accountability, and outcomes.

What We’re Looking For

We’re seeking a strategic leader with deep expertise in data analytics and chargeback processes. The ideal candidate brings:

• Experience:
• 5+ years in data analysis, statistical modeling, or working in a data-driven environment.
• 5+ years generating actionable data insights and recommendations.
• 5+ years of technical expertise in data architecture and integration.
• Experience training others in data analysis and reporting (highly preferred).
• Strong knowledge of chargeback processes, including familiarity with Mastercard and Visa rules and related tools (highly preferred).
• Proven management experience leading chargeback or analytics teams.
• Skills:
• Ability to translate complex data into clear, actionable insights for diverse stakeholders.
• Expertise in designing and managing data models, dashboards, and reporting systems.
• Strong collaboration and communication skills to work effectively across teams.
• A proactive, innovative mindset with a focus on process improvement and strategic impact.