isCompletedInterview

jobTitle

location

productDomainEngineering

skills

yearsOfExperience

Technical Writer and Trainer

<p><br></p><p>We are seeking a <strong>Technical Writer with Trainer capabilities</strong> who can create high-quality documentation while also delivering training sessions on<strong> IT products and technologies</strong>. This hybrid role requires strong technical writing skills to develop <strong>user manuals, API documentation, and training materials</strong>, as well as the ability to conduct live training sessions for employees and clients.</p><h3><strong>Roles and Responsibilities</strong>:</h3><ul><li>Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.</li><li>Work closely with developers, product managers, and QA teams to understand technical concepts and translate them into clear, user-friendly documentation.</li><li>Create step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.</li><li>Maintain document version control and ensure documentation is updated in line with product releases.</li><li>Use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.</li><li>Design and deliver technical training programs for internal teams, customers, and partners.</li><li>Conduct live and virtual training sessions on software applications, IT tools, and best practices.</li><li>Develop training materials, presentations, video tutorials, and e-learning modules.</li><li>Assess trainees’ understanding and adjust training methods for better engagement.</li><li>Stay updated on industry trends and incorporate new training techniques to improve learning outcomes.</li></ul><h3><strong>Skills and Qualifications</strong>:</h3><ul><li>Bachelor's degree in Computer Science, IT, Technical Communication, or a related field.</li><li><strong>5+ years of experience in technical writing and IT training.</strong></li><li>Strong knowledge of<strong> software development, APIs, cloud computing, DevOps, or GitBook</strong>.</li><li>Proficiency in documentation tools such as<strong> MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown</strong>.</li><li>Experience with Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia.</li><li>Excellent writing, communication, and presentation skills.</li><li>Ability to simplify complex technical concepts for different audiences.</li><li>Relevant certifications in Technical Writing, Instructional Design, or IT Training are a plus.</li></ul><h3><strong>Other Details</strong>:</h3><ul><li><strong>Work Shift</strong>: UK Shift (03:00 PM IST to 12:00 AM IST)</li></ul><p><br></p>