·      First Point of Contact for Live Clients:

o  Act as the primary point of contact for live clients, addressing any queries or issues promptly and effectively.

o  Provide exceptional customer service and support to maintain strong client relationships and ensure satisfaction.

·      Onboarding Request and Setups:

o  Manage the creation of onboarding requests and setups for new clients, ensuring all necessary documentation and processes are completed accurately and efficiently.

o  Coordinate with internal teams to facilitate the onboarding process and ensure timely setup of products and services.

·      Operational Coordination for Products and Services Setup:

o  Coordinate operational activities for the setup of products and services, ensuring that clients are " test ready" for seamless testing and integration.

o  Collaborate with cross-functional teams to address any operational challenges and streamline the setup process.

·      Warranty Support (cross business and functions)

o  Provide warranty support to new production clients, addressing any issues or concerns that arise after implementation.

o  Work closely with technical teams to troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.

·      Client Communication and Relationship Management:

o  Maintain regular communication with clients to ensure their needs are met and expectations are exceeded.

o  Build and nurture strong relationships with clients, serving as a trusted advisor and advocate for their success.

·      Bachelor’s degree in business, IT, or a related field.

·      Minimum of 2 years’ experience in client onboarding, customer support, or a similar role within the banking or financial services industry.

·      Must have knowledge of MTLS and TLS certificates

·      Familiarity with tools such as ServiceNow, Postman, Splunk, and Apigee is preferred.

·      Excellent communication and interpersonal skills with the ability to effectively engage with both clients and internal teams.

·      Understanding of banking products, services, and operational processes related to client onboarding and support.

·      Excellent organizational and time management abilities, with a strong attention to detail.

·      Problem-solving mindset and the ability to thrive in a fast-paced, dynamic environment.