compLogoProject ManagerCompany: incedoHybridAustin, TX, USA
Position : Project Manager
Location : Austin/TX
Duration : Fulltime
 
Job Summary
We are seeking a mid-senior level Project Manager / Scrum Master to manage complex initiatives across Salesforce Service Cloud and .NET-based enterprise applications supporting our Wealth Management client service and operations teams. This role will provide end-to-end project management oversight while serving as Scrum Master for Agile teams, ensuring effective execution, regulatory compliance, and strong client service outcomes.
Key Responsibilities
Project Management
  • Provide end-to-end project management for initiatives spanning Salesforce Service Cloud and .NET-based platforms
  • Define and manage project scope, schedules, budgets, risks, dependencies, and milestones
  • Manage multiple workstreams, vendors, and onshore/offshore teams
  • Establish project governance, RAID tracking, and executive-level status reporting
  • Identify and mitigate risks related to integrations, data flows, security, and regulatory compliance
  • Ensure alignment with enterprise architecture, security, and SDLC standards
Scrum Master & Agile Leadership
  • Serve as Scrum Master for Agile teams working across Salesforce and .NET initiatives
  • Facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives
  • Partner with Product Owners to prioritize backlogs and manage cross-platform dependencies
  • Remove impediments and promote continuous improvement and predictable execution
  • Track and communicate Agile metrics such as velocity, sprint progress, and release readiness
Salesforce Service Cloud/.Net Platform Project Management
  • Manage projects involving Salesforce Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, Service Console, Entitlements, and SLAs
  • Coordinate Salesforce release schedules, testing cycles, deployments, and post-release stabilization
  • Oversee integrations between Service Cloud and .NET services or external systems
  • Support change management, training, and adoption for client service users
  • Manage projects involving .NET-based applications and services supporting client service and operational workflows
  • Coordinate API, middleware, and batch integrations between Salesforce and .NET platforms
Required Qualifications
  • Bachelor’s degree in business, Finance, Technology, or related field
  • 7–10 years of experience in Project Management and/or Scrum Master roles
  • 4+ years of Salesforce Service Cloud project experience
  • Experience managing projects involving .NET applications and integrations
  • Financial Services experience; Wealth Management strongly preferred
  • Strong understanding of Agile/Scrum and hybrid project methodologies
  • Proven experience managing senior stakeholders and complex initiatives
Preferred Qualifications
  • Project/Agile certifications (PMP, CSM, SAFe, PMI-ACP)
  • Experience with REST/SOAP APIs, middleware platforms, or Azure-based integrations
  • Familiarity with Jira, Confluence, Azure DevOps, Copado, or Gearset
Key Competencies
  • Strong project leadership and execution discipline
  • Excellent verbal and written communication and stakeholder management skills
  • Ability to manage technical complexity without hands-on coding
  • Risk-aware and compliance-focused mindset
  • Client- and service-oriented approach