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Customer Service Executive

BEL Group: With four universal brands, including The Laughing Cow®, Mini Babybel®, Kiri®, and Boursin®, and over 25 local brands, Bel brings smiles to nearly 450 million consumers in over 130 countries. Moving from Cheese to Healthy Snack Company by building on the strength of its brands, Bel aims to lead in all its various markets.

The commitment, enthusiasm and entrepreneurial spirit of Bel’s 12,000 employees is the growth driver of the world’s third-largest branded cheese company.

To experience Bel is to be daring, pragmatic and determined to meet the growth challenges of an international food group. Come join us and measure the impact of your talent and energy in realizing an ambitious company project.

Bel’s mission “healthier and more responsible snack and meal solutions for all” guides its employees toward a more sustainable and profitable business model with the consumer at the heart of decision making. 

We continue to reinvent our brands to offer healthier and responsible fruit, dairy and plant-based snacks to all consumers. Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is right for you!

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Executive – VN Market&nbsp;COMPANY&nbsp;BEL Group: With four universal brands, including The Laughing Cow®, Mini Babybel®, Kiri®, and Boursin®, and over 25 local brands, Bel brings smiles to nearly 450 million consumers in over 130 countries. Moving from Cheese to Healthy Snack Company by building on the strength of its brands, Bel aims to lead in all its various markets.&nbsp;The commitment, enthusiasm and entrepreneurial spirit of Bel’s 12,000 employees is the growth driver of the world’s third-largest branded cheese company.&nbsp;To experience Bel is to be daring, pragmatic and determined to meet the growth challenges of an international food group. Come join us and measure the impact of your talent and energy in realizing an ambitious company project.&nbsp;Bel’s mission “healthier and more responsible snack and meal solutions for all” guides its employees toward a more sustainable and profitable business model with the consumer at the heart of decision making. &nbsp;We continue to reinvent&nbsp;our brands to offer healthier and responsible fruit, dairy and plant-based snacks to all consumers.&nbsp;Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is right for you!&nbsp;&nbsp;Be you - Be ambitious - Be Bel!&nbsp;LOCATION &amp; REPORT·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Job Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service Executive·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Site: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bel Vietnam - Location: Head office in Ho Chi Minh City&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Scope:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Vietnam·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reporting to:&nbsp;&nbsp;&nbsp;&nbsp;Senior Customer Service Supervisor&nbsp; JOB SCOPE &amp; CORE DELIVERABLES&nbsp;CS Executive will contribute to Supply Chain operation in Bel Vietnam. Responsibility for transport operation of Bel Vietnam and directly report to Senior Customer Service Supervisor:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;He/She is responsible for planning and supervising shipments, scheduling routes, tracking orders, and ensuring proper storage and distribution of products. They monitor transportation costs, maintain records, and ensure compliance with shipping regulations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;He/She needs the ability to work with many stakeholders such as factories, supplier transport/WH, Customer service, Sales, Marketing, Finance, etc.&nbsp;RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?<ol><li class="ql-align-justify">OTC management:</li></ol>&nbsp;<ul><li class="ql-align-justify">Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts.</li><li class="ql-align-justify">Process customer orders which include the sample requests, donation orders, return orders. </li><li class="ql-align-justify">Ensure efficient and seamless order processing, accurate management, and timely order fulfillment.</li><li class="ql-align-justify">Follow and monitor performance metrics, especially in campaigns.</li><li class="ql-align-justify">Optimize fulfillment cost by following the MOQ and the truck usage according to the delivery route as company objectives and key results.</li><li class="ql-align-justify">Follow and monitor performance metrics, especially in campaigns.</li><li class="ql-align-justify">Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements.</li><li class="ql-align-justify">Collaborate with warehouse and logistic to address order-related inquiries and resolve customer issues/ claims/ complains. </li><li class="ql-align-justify">Ensure to make a positive customer experience throughout the delivery process.</li><li class="ql-align-justify">Task allocation:</li></ul>o&nbsp;&nbsp;70% operationalo&nbsp;&nbsp;30% analysis and reporting&nbsp;<ol><li class="ql-align-justify">Master Data management:</li></ol>&nbsp;<ul><li class="ql-align-justify">Data of customers and items are updated accurately and continuously in a timely manner to ensure the smoothly operation of all steps.</li><li class="ql-align-justify">Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP.</li></ul>&nbsp;<ol><li class="ql-align-justify">Continuous Improvement:</li></ol>&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify process bottlenecks, inefficiencies, and areas for improvement in daily operations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze data, gather feedback, and implement process enhancements or automation to streamline operations and reduce costs and time.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactively identify order trends and patterns that will drive efficiency for customers &amp; Bel Brands.&nbsp;SKILLS &amp; EXPERIENCE REQUIREMENTS&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;Requirements-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree in supply chain management, business administration, or a related field.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven experience in customer service, preferably in an FMCG environment with at least 2 years of experience.&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;Skills-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understanding of OTC processes, customer service, and supply chain principles.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analytical and problem-solving skills.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be attention to detail and accuracy.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and collaboration skills.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to thrive in a fast-paced and dynamic environment.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good in English written, spoken, and interpersonal-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience using Microsoft Office; especially Excel for analytical analysis.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge using Power BI and SAP as a plus.CONTACTUong Thi Thu Hang – Senior Customer Service SupervisorHuynh Ngoc Tram – Talent Acquisition ManagerPham Ngoc Minh – Talent Development Assistant&nbsp;LOCATION·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bel Vietnam - Ho Chi Minh City Head Office.