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Production Support Engineer

<h2><span style="color: rgb(0, 0, 0); background-color: transparent;">Production Support Engineer</span></h2><div><strong style="color: rgb(0, 0, 0); background-color: transparent;">Job Title: Production Support Engineer</strong></div><div><strong style="color: rgb(0, 0, 0); background-color: transparent;">Location: Cleaveland, OH and Pittsburgh, PA - Hybrid</strong></div><div><br></div><div><span style="color: rgb(0, 0, 0); background-color: transparent;">-----------------------------------------------------</span></div><div><strong style="color: rgb(0, 0, 0); background-color: transparent;">Job Description (Main Duties):</strong></div><ul><li><span style="background-color: transparent;">Perform day to day operations for applications you are responsible for.</span></li><li><span style="background-color: transparent;">Triage production incidents. Perform follow-up actions.</span></li><li><span style="background-color: transparent;">Review all upcoming changes impacting the applications and address concerns raised by management.</span></li><li><span style="background-color: transparent;">Review application for expiring certificates as well as critical vulnerabilities and implement remediation changes.</span></li><li><span style="background-color: transparent;">Perform audit and compliance tasks for applications</span></li><li><span style="background-color: transparent;">review quarterly certifications</span></li><li><span style="background-color: transparent;">Review and manage application ids and manage them in Cyberark,</span></li><li><span style="background-color: transparent;">Review and manage Disaster recovery plans.</span></li></ul><div><br></div><div><strong style="color: rgb(0, 0, 0); background-color: transparent;">Required Skills:</strong></div><ol><li><span style="color: rgb(0, 0, 0);">Minimum of 3 yrs experience in Production Support as L2</span></li><li><span style="background-color: transparent;">ServiceNow (SNOW) Change, Incident and Problem management modules.</span></li><li><span style="background-color: transparent;">Experience handling certificates</span></li><li><span style="background-color: transparent;">Exposure to Java microservices</span></li><li><span style="background-color: transparent;">Unix</span></li></ol><div><br></div><div><strong style="color: rgb(0, 0, 0); background-color: transparent;">﻿Nice-to-have Skills:</strong></div><ol><li><span style="background-color: transparent;">other modules in SNOW</span></li><li><span style="background-color: transparent;">Jenkins</span></li><li><span style="background-color: transparent;">Git</span></li><li><span style="background-color: transparent;">Understanding of Networking, load balancers, WAF, firewalls, DNS</span></li></ol><div><br></div><div><strong style="color: rgb(0, 0, 0); background-color: transparent;">Soft Skills:</strong></div><ol><li><span style="background-color: transparent;">Written and verbal communications</span></li><li><span style="background-color: transparent;">Ability to operate independently</span></li><li><span style="background-color: transparent;">Ability to learn new processes and procedures.</span></li></ol><div><br></div>