Production Support Engineer

• Perform day to day operations for applications you are responsible for.
• Triage production incidents. Perform follow-up actions.
• Review all upcoming changes impacting the applications and address concerns raised by management.
• Review application for expiring certificates as well as critical vulnerabilities and implement remediation changes.
• Perform audit and compliance tasks for applications
• review quarterly certifications
• Review and manage application ids and manage them in Cyberark,
• Review and manage Disaster recovery plans.

1. Minimum of 3 yrs experience in Production Support as L2
2. ServiceNow (SNOW) Change, Incident and Problem management modules.
3. Experience handling certificates
4. Exposure to Java microservices
5. Unix

1. other modules in SNOW
2. Jenkins
3. Git
4. Understanding of Networking, load balancers, WAF, firewalls, DNS

1. Written and verbal communications
2. Ability to operate independently
3. Ability to learn new processes and procedures.