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Java Production Support Engineer

<div><strong>Title: Java Production Support</strong></div><div><strong>Location: Dallas, TX</strong></div><div><br></div><div><strong>Job Summary:</strong></div><div>We are looking for a <strong>Senior Java Support Engineer</strong> to join our application support team. You will be responsible for troubleshooting complex production issues, ensuring application availability and performance, and collaborating with development and infrastructure teams to provide world-class support for mission-critical Java-based applications.</div><div class="ql-align-center">  </div><div><strong>Key Responsibilities:</strong></div><ul><li>Provide Level 2/3 support for Java-based applications in production and non-production environments.</li><li>Investigate, troubleshoot, and resolve application incidents, performance issues, and system errors.</li><li>Collaborate with development teams to identify root causes and implement permanent solutions.</li><li>Monitor logs, alerts, and metrics using tools such as Splunk, ELK, AppDynamics, or similar.</li><li>Participate in on-call rotation to provide 24/7 support for high-priority issues.</li><li>Work with CI/CD pipelines, perform deployments, and verify post-deployment health.</li><li>Write scripts (Shell, Python, or Groovy) for automation of repetitive tasks and monitoring improvements.</li><li>Maintain and update support documentation, knowledge base articles, and runbooks.</li><li>Ensure compliance with SLAs, incident tracking, and reporting using tools like JIRA or ServiceNow.</li><li>Actively participate in incident postmortems and drive continuous improvement initiatives.</li></ul><div class="ql-align-center">  </div><div><strong>Required Qualifications:</strong></div><ul><li>Bachelor’s degree in Computer Science, Engineering, or related field.</li><li>10+ years of experience in application support and maintenance of Spring boot Java applications.</li><li>Strong debugging skills in Java and experience working with REST APIs, multithreading, and memory management.</li><li>Proficient with application servers (e.g., Tomcat, WebLogic, JBoss) and relational databases (e.g., Oracle, MySQL, PostgreSQL).</li><li>Good knowledge of Linux/Unix systems and shell scripting.</li><li>Experience with monitoring tools (e.g., AppDynamics, New Relic, Dynatrace).</li><li>Familiarity with version control (Git), CI/CD tools (Jenkins, Maven), and deployment automation.</li><li>Excellent communication, problem-solving, and incident management skills.</li></ul><div class="ql-align-center">  </div><div><strong>Preferred Qualifications:</strong></div><ul><li>Experience working in financial services, e-commerce, or other high-availability environments.</li><li>Exposure to cloud platforms like AWS</li><li>Understanding of microservices architecture and container technologies (Docker, Kubernetes).</li><li>ITIL certification or experience working within an ITIL framework.</li></ul><div>&nbsp;</div><div><br></div><div><br></div>