Job Title: Technical Business Analyst

Location: Indianapolis, IN or Remote (EST time Zone)

Project Scope: Sales & Marketing Digital Transformation (Salesforce.com)

Role Objective

We are seeking a versatile Business Analyst to drive high-priority integration projects within our Medtech division. You will manage the Agile lifecycle while performing deep-dive business analysis to connect our Diagnostic Lab systems with Salesforce.com (CRM). The ideal candidate ensures that sales and marketing teams have seamless access to lab data, enabling better physician engagement and patient outcomes.

Key Responsibilities

·      Requirement Engineering: Lead discovery sessions to capture complex requirements for lab-to-Salesforce integrations (e.g., test volume data, provider affiliations, and results reporting).

·      Integration Mapping: Define data mapping and transformation logic between Laboratory Information Management Systems (LIMS) and Salesforce Health Cloud or Sales/Service Clouds.

·      Process Design: Document "As-Is" and "To-Be" workflows for sales representatives and marketing automation teams.

·      UAT Leadership: Lead User Acceptance Testing (UAT), ensuring the integrated solution meets the high compliance and accuracy standards of the Medtech space.

As a Scrum Master (SM):

·      Agile Orchestration: Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) for a cross-functional squad of developers and testers.

·      Impediment Removal: Proactively identify and resolve blockers related to technical dependencies or data privacy (HIPAA) hurdles.

·      Backlog Management: Partner with Product Owners to groom the backlog, ensuring user stories are "Ready" for development with clear acceptance criteria.

Required Qualifications

·      Experience: 7+ years of experience in BA/SM roles, with at least 3 years in the Medtech or Diagnostic Lab industry.

·      Salesforce Expertise: Strong functional knowledge of Salesforce.com (Sales Cloud, Marketing Cloud, or Health Cloud) and its integration capabilities (APIs, Middleware).

·      Domain Knowledge: Deep understanding of the Diagnostic Lab sales cycle and how clinical data is utilized by commercial teams.

·      Integration Proficiency: Proven track record of delivering projects involving system integrations (e.g., Mulesoft, Boomi, or custom API layers).

·      Compliance: Strong familiarity with HIPAA, PHI data handling, and Medtech regulatory requirements.

·      Time Zone: Ability to work standard Eastern Standard Time (EST) hours to align with Indianapolis-based stakeholders.

Technical Skills & Tools

·      Project Management: Jira, Confluence, Azure DevOps.

·      CRM: Salesforce (Certified Administrator or Business Analyst certification is a plus).

·      Documentation: Lucidchart, Visio, or Miro for process mapping.

·      Methodology: Certified Scrum Master (CSM) or equivalent Agile certification.