We are looking for a highly experienced Project Manager with deep expertise in ServiceNow ITSM implementations and Background Verification (BGV) programs. The candidate will lead large-scale ITSM transformations, manage end-to-end BGV project delivery, and collaborate with cross-functional stakeholders to ensure timely, compliant, and high-quality outcomes.

·      Need 10+ years overall experience, 5+ years managing ServiceNow ITSM programs

·      Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure

·      Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance

·      Drive implementation and optimization of ServiceNow ITSM modules:

·      Incident Management, Problem Management, Change Management, Request Management, Knowledge Management

·      Ensure adherence to ITIL v3/v4 best practices

·      Manage UAT, production releases, and post-go-live support

·      ServiceNow ITSM (mandatory) – hands-on project leadership experience

·      ITIL v3 / ITIL v4 certified or strong practical experience

·      Strong understanding of CMDB, integrations, workflows, and automation

·      Experience with BGV tools, vendors, and compliance frameworks

·      Familiarity with Agile, Scrum, and Waterfall methodologies

·      Tools: ServiceNow, JIRA, Confluence, MS Project, Excel, PowerPoint

·      Bachelor’s degree in Engineering, Computer Science, or related field

·      10+ years of overall IT experience

·      Proven experience managing large-scale ITSM and BGV initiatives

·      Strong analytical, problem-solving, and decision-making skills

·      PMP / PRINCE2 / SAFe certification

·      ServiceNow certifications (CSA, ITSM, or higher)

·      Experience working in global delivery or shared services environments