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Client Technologies Technician

<div><strong>Client:&nbsp;Florida Government Agency</strong></div><div><strong>Job: Client Technologies Technician</strong></div><div><strong>Term:&nbsp;Oct 2025 - June 2026 with renewal</strong></div><div><strong>Pay: $35/Hr </strong></div><div><strong>Location: 100% On Site - Tallahassee, Florida </strong></div><div><strong>Work Authorization: USC and GC ONLY</strong></div><div>&nbsp;</div><div><strong>Education:</strong> A bachelor’s degree or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. </div><div>Relevant experience may be substituted for education on a year-for-year basis when applicable.</div><div>&nbsp;</div><div><strong>Experience 1-2+ years:</strong></div><ul><li>In a Help Desk or IT Support role;</li><li>In troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;</li><li>Using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;</li><li>Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);</li><li>In supporting Windows operating systems, MS O365, and common desktop applications;</li><li>Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;</li><li>Experience installing, maintaining, and supporting third-party applications;</li><li>Strong verbal and written communication skills; and</li><li>Excellent customer service orientation and problem-solving ability.</li></ul><div>&nbsp;</div><div><strong>Preferred:</strong></div><ul><li>Experience supporting computers in a criminal justice environment;</li><li>Experience working in a technical call center environment;</li><li>Experience in Active Directory for account management and password resets;</li><li>Certifications such as CompTIA A+, Network+, or equivalent; and</li><li>Experience documenting solutions in a knowledge base or internal wiki.</li></ul><div><strong>&nbsp;</strong></div><div><strong>Responsibilities:</strong></div><div>The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:</div><ul><li>Provide Tier 1 software, hardware, and network-related support;</li><li>Use documented procedures and checklists to assist end users with technical issues;</li><li>Use a ticket tracking system to log end-user information and a description of the issue;</li><li>Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;</li><li>Escalate problems to Tier 2 technical support; and</li><li>Communicate with the end users regarding the status of the resolution.</li></ul><div><br></div>