Role Summary

We are seeking an experienced Scrum Master with a strong background in eCommerce and

Retail domains. The candidate should possess hands-on expertise in Agile frameworks,

particularly Scrum, and demonstrate a proven ability to facilitate effective team collaboration,

manage sprint execution, and drive project delivery.

 Candidate should have 10+ years of experience as a Scrum Master or Agile Project

Manager

 Proven track record in eCommerce and Retail (B2C/B2B platforms, order

management systems, digital transformation projects, etc.)

 Deep understanding of Agile principles and Scrum framework, with practical

experience leading multiple Scrum teams

 Facilitate all Scrum ceremonies – Daily Stand-ups, Sprint Planning, Sprint Reviews,

Retrospectives

 Conduct and guide Backlog Grooming/Refinement sessions with Product Owners

and development teams

 Support Sprint Planning, ensuring scope, goals, and deliverables are well-defined

and achievable

 Collaborate on estimation and project planning, aligning with stakeholders on

timelines and priorities

 Identify and remove impediments/blockers to ensure continuous progress

 Track and report key Agile metrics (velocity, burndown charts, capacity planning, etc.)

 Promote Agile best practices and continuous improvement within teams

 Strong working knowledge of Jira (sprint boards, reporting, dashboards)

 Experience with Confluence (documentation, team collaboration)

 Familiarity with Agile planning tools and frameworks (Kanban, SAFe, or hybrid Agile

environments)

 Excellent communication and facilitation skills

 Strong stakeholder management and conflict resolution abilities

 Ability to coach teams and foster an environment of accountability and transparency

 Certified Scrum Master