1. Project Manager (PM)
Number: 1
Relevant Work Experience: 2-4 years POS/IT project management experience
Basic Salary Range: USD 900 – USD 1000 per month
Key Responsibilities
1. Project Planning & Scheduling
· Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams.
· Develop and maintain a project plan for each client engagement, covering all phases from onboarding through go-live and post-deployment.
· Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity.
· Monitor project progress against milestones and proactively adjust plans when risks or delays are identified.
· Chair project kick-off meetings, progress reviews, and go-live readiness checks.
2. Scope Definition & Change Request (CR) Management
· Define and document the agreed project scope for each client engagement.
· Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams.
· Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking.
· Ensure that out-of-scope work is properly captured, quoted, and approved before execution.
3. Stakeholder Management & Client Engagement
· Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle.
· Conduct regular client meetings to communicate project status, manage expectations, and secure approvals.
· Build and maintain strong client relationships to support long-term account health and satisfaction.
· Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy.
· Obtain client sign-offs on key project milestones, scope changes, and final deliverables.
4. Resource & Team Coordination
· Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard.
· Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence.
· Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests.
· Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities.
· Ensure the right resources — people, hardware, access, and documentation — are available for each project phase.
5. Risk & Issue Management
· Identify, log, and actively manage project risks and issues throughout the engagement.
· Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action.
· Develop and implement mitigation plans to minimise the impact of identified risks.
· Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached.
6. Integration Governance
· Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams.
· Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders.
· Review and approve integration specifications and change requests before implementation begins.
· Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams.
7. Project Tracker & Reporting Governance
· Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team.
· Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones.
· Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement.
· Relay structured client feedback received from the implementation team to the Product team for product improvement.
8. Documentation & Handover
· Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle.
· Oversee knowledge transfer from the project team to the client and to the support/account management team at project close.
· Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured.
9. Mentoring
· Guide and support L1 Project Coordinators assigned to their projects.
· Review L1 tracker entries, meeting notes, and client communications before distribution.
· Provide constructive feedback to develop L1 capabilities over time.
Requirements
· Diploma or Degree in Information Technology, Business, Computer Science, or a related field.
At least 3 years experience
· Proven experience managing client-facing technology implementation projects, preferably in POS, retail, F&B.
· Familiarity with Xilnex Products or equivalent POS/retail platforms is an advantage.
· Experience coordinating third-party integrations at a governance level.
· Project Management certification (PMP, PRINCE2, or equivalent) is an advantage.
· Consultative, structured approach — you qualify hard, create urgency, and close on your terms
· Travel as required for client governance meetings, project kick-offs, and milestone reviews (within Vietnam; occasional outstation and overseas).
· Availability to support critical go-live events and escalations, including evenings or weekends.
· Able to manage multiple concurrent client projects in a fast-paced delivery environment.