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Endpoint Administrator

About the Role Step into a dynamic role as an Endpoint Administrator, where you’ll drive endpoint modernization and support a collaborative team in a fast-paced environment. You’ll manage enterprise hardware, troubleshoot complex issues, and contribute to innovative projects like Windows Autopilot and Microsoft Intune deployments. This is an exciting opportunity to grow your technical expertise while enhancing user experiences and operational efficiency in a high-energy, team-oriented setting. Job Title: Endpoint Administrator (2 Positions)Location: Fort Worth, TX (On-site)Employment Type: 1-Year Contract, Possible Contract-to-HirePay Rate: $23–25/hour Key Responsibilities<ul><li>Endpoint Management: Administer, optimize, image, and deploy physical and virtual workstations, including Windows laptops/desktops, MacBooks, and Cisco hard phones.</li><li>Inventory Control: Process incoming and outbound assets, ensuring accurate tagging and documentation in ServiceNow while maintaining min/max inventory levels.</li><li>Troubleshooting &amp; Support: Serve as an escalation point for advanced break-fix issues and conduct virtual new user orientation classes to ensure seamless onboarding.</li><li>Infrastructure Maintenance: Monitor and test endpoint systems, adhering to established procedures to maintain performance and compliance with security standards.</li><li>Knowledge Sharing: Contribute to internal Knowledge Articles to enhance team resources and support endpoint services.</li><li>Task Ownership: Manage assigned tasks, projects, and tickets with a focus on quality, clear communication, and adherence to SLAs.</li><li>Regulatory Compliance: Ensure daily maintenance tasks align with security and regulatory standards, such as PCI-DSS.</li></ul> Qualifications<ul><li>Experience:</li><li class="ql-indent-1">1+ year of experience imaging physical and/or virtual endpoints.</li><li class="ql-indent-1">1+ year working with ticketing systems and adhering to SLAs.</li><li class="ql-indent-1">1+ year with MDM platforms (e.g., Intune, Trellix, ManageEngine, Tanium) preferred.</li><li class="ql-indent-1">Experience with inventory control and understanding min/max levels.</li><li>Technical Skills:</li><li class="ql-indent-1">Proficiency in Active Directory for user, computer, and group administration, including security standards and endpoint monitoring.</li><li class="ql-indent-1">Intermediate support skills for Windows 10/11, macOS, Android, and iOS.</li><li class="ql-indent-1">Ability to write and implement automation scripts.</li><li class="ql-indent-1">Familiarity with ITIL standards and compliance standards like PCI-DSS preferred.</li><li class="ql-indent-1">AZ-900 certification is a plus.</li><li>Soft Skills:</li><li class="ql-indent-1">Strong analytical and problem-solving skills to troubleshoot system issues.</li><li class="ql-indent-1">Adaptability to handle shifting priorities in a dynamic environment.</li><li class="ql-indent-1">Collaborative mindset with a “can-do” attitude, focused on solutions and teamwork.</li><li class="ql-indent-1">Effective communication to engage with team members and provide clear updates.</li></ul>